What do you do a costing from, a sketch or a sample? 
We prefer to prepare a costing from a sample. We would produce the sample for the client and this process should indicate the time it takes to produce a product, so would give an accurate costing of the production costs for the client. 

What do you need to execute embroidery or printing?
We need a Pdf file with the dimensions and pantone colours for printing. For embroidery the sample as well as the PDF file.

Do you work from digital tech packs or product?
We can work from digital tech packs but it is better to also have the product.  See Q & A below.

What is the procedure for sampling?
We request the client send a pattern/product to Jacobs Well Unit. The pattern, material and all the specifications must be sent to the Cut, Make & Trim department (CMT) before sampling. We will make two samples and send one back to the client for approval. Once the client has approved the sample we will begin the production

What are the payment terms for sampling?
The payment terms for sampling would be twice the cost of production. This payment can be made via Bank transfer.

What are the payment terms for production orders?
We require a 50% advance payment before the production begins. This payment can be made via Bank transfer.

What are your minimum quantities for an order? 
The minimum quantity depends on the product. Download the “Jacobs Well enquiry form” with details of your order so the information can be assessed. 
Email your completed “Jacobs Well enquiry form” to brenda.sheil@jacobswell.biz

What would your turnaround time on an order be? 
The turnaround time depends on the complexity of the product and the quantity of the order and the shipping time.

What sort of fabrics do you work with? 
We work with all woven fabric in a variety of weights: cotton, linen, silk, chiffon, wool and some heavier weight jerseys. 
Contact information for sourcing woven fabrics
For conventional and organic/fair trade cottons: FT Trade cotton from the Chetna Community and Jharcraft for fair-trade organic silks. Alternatively contact “Ethical Fashion Forum” directory for other suppliers http://www.ethicalfashionforum.com/source-directory

Do you have grading facilities? 
Yes, we can arrange for your patterns to be graded according to your specifications. There is an extra charge for this service. The sizing specifications would be your responsibility.

Do you provide print and embroidery facilities?
Yes, we are able to provide print and embroidery facilities with a service charge.

What type of printing do you provide?
We can provide screen, block, rotary printing and digital printing

Do you send swatches of fabrics if hand screen printed, digital or block printed?
Yes, we can arrange to send the specific swatch to you after an advance of payment for postage.

Have you dealt with any Australian customers and have you encountered any difficulties with exporting to Australia?
Yes, we have worked with Australian customers and we have not encountered any difficulties with exporting to Australia. 

Which shipping company would you recommend us to use?
In our experience we would advise clients to use FEDEX

Which countries do you currently work with?
We currently work with Australia, USA. France, Sweden, Holland, Hong Kong, UK and Ireland

Are you able to produce T-shirts? 
No, unfortunately we do not produce t-shirts as we work predominantly with woven and not knitted fabrics.